Chris Voss – Never Split the Difference – Value $1499

Feature

• The New Rules
• Heart vs Mind
• Life is Negotiation
• Be a Mirror
• Introduction
• The Voice
• How to Confront
• Summary
• Simulation
• Don’t Feel Their Pain, Label It
• Tactical Empathy
• Labeling
• Negative and Positive
• Accusation Audit
• Summary
• Simulation
• Beware “Yes”, Master “No”
• Introduction
• “No” Starts it
• Persuade in Their World
• “No” is protection
• Summary
• Simulation
• Trigger the Two Words That Immediately Transform Any Negotiation
• Introduction
• “That’s Right”
• Using “That’s Right”
• Simulation
• Bend Their Reality
• Don’t Compromise
• Deadlines
• The F-Word
• Emotional Drivers
• Get a Better Salary
• Summary
• Simulation
• Create the Illusion of Control
• The Other Side
• Suspend Unbelief
• Calibrate
• Summary
• Simulation
• Guarantee Execution
• “Yes” and “How”
• Liars, Jerks and Everyone Else
• Influence
• The 7-38-55%
• Turning it Around
• Summary
• Simulation
• Bargain Hard
• Introduction
• What Type are You
• Taking a Punch
• Punching Back
• Ackerman Bargaining
• Simulation
• Find the Black Swan
• Leverage
• Three Types of Leverage
• Know Their Religion
• Mistakes #1, #2, #3
• Overcoming Fear
• Final Simulation
• Hostage Negotiator-Leadership
• Introduction
• The Framework
• “It’s Not About You”
• Ego Authority Failure
• Engaging and Defusing with Tactical Empathy
• Sequencing and the Human Nature Response
• Calibrated Questions and Paraphrasing
• Summary
• Scenario

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